1. Before payment approval
If a payment request is still pending and has not been approved, contact PRA as soon as possible if the amount, selected plan or submitted payment proof is incorrect. A pending request can be reviewed before activation.
2. Duplicate or incorrect payments
If you believe you paid twice, paid an incorrect amount, or a payment was approved against the wrong request, contact PRA with the relevant payment details. Verified payment errors will be reviewed for correction, credit adjustment or refund as appropriate.
3. Cancellation of a support request
Where the platform allows a service request to be cancelled before work starts, a cancelled request should not consume that plan's service limit. Once substantial work has begun or a deliverable has been completed, the request may be treated as used.
4. Human sessions
Career consultations, interview preparation and mock interviews involve reserved specialist time. If you need to reschedule, contact PRA as early as possible. PRA will try to offer a practical alternative based on specialist availability. Completed sessions are considered delivered services.
5. Credits and digital reports
Credits that have already been consumed to unlock or generate a digital service, such as a Full ATS Report, are normally treated as used once that output has been successfully made available. If a verified technical failure prevents delivery, PRA may restore the credit or provide another reasonable remedy.
6. Approved plans
If an approved plan has not yet had meaningful services or credits used, PRA may review a cancellation or refund request based on the payment record and account activity. Requests involving services already delivered, specialist time already used or consumed credits will be assessed based on the unused portion and applicable consumer rights.
7. How to request help
Send the account phone or email, payment date, selected plan, and a short explanation through PRA support or WhatsApp at +20 10 3382 8764. Do not send passwords or other sensitive login credentials.
8. Applicable rights
This policy is intended to operate alongside any mandatory consumer rights that apply to the transaction. Where applicable law provides stronger rights, those rights take priority.